Quality and customers

Excellent management

Adif and Adif - Alta Velocidad certify our management systems in accordance with IS0, UNE and EFQM standards with improvement plans which we renew and audit annually.

EFQM Seal

Certificaciones
El Club Excelencia en Gestión nos ha otorgado el Sello EFQM 600 a Adif y Adif AV, en reconocimiento a nuestra gestión excelente, innovadora y sostenible, basada en el Modelo EFQM. Con este distintivo, nos situamos entre las exclusivas organizaciones en España que han superado los 600 puntos en la evaluación EFQM.
In 2012, our management system was awarded the EFQM 500 seal for "excellent, innovative and sustainable management", achieving the highest level of recognition based on the EFQM Excellence model (revalidated in 2022 until June 2025).
  • In Europe: we are the first European railway infrastructure manager to obtain the EFQM 500 Gold Seal.
  • In Spain: we are the first public company of this size and importance to attain this level.
  • Leading Partner Forum: Adif and Adif AV are part of and coordinate the exclusive group of Spanish companies that are benchmarks in excellent management, the Club Excelencia en la Gestión.

Certifications of Quality

Certificate of compliance with ISO and UNE national and international regulatory requirements, as well as with all legally binding regulations
See scope at aenor.com

Adif and Adif Alta Velocidad Quality Policy

Adif and Adif Alta Velocidad Quality Policy
The Quality Policy is the framework that establishes the lines of action of the organizations in matters of Quality Management. The Quality Policy not only demonstrates the commitment of the organization in this matter, but must be aligned with the Mission, Vision, Values and Strategy of the company.
Politica_calidad.pdf download file type and size(PDF, 71 KB)