Accessibility at passenger stations

This is a care and assistance service for passengers with disabilities or reduced mobility that Adif makes available to rail customers.

It is a personalized service that guides and informs passengers and facilitates their access and transit through stations, as well as providing assistance when boarding and alighting from trains.
If necessary, mechanical devices are available to enable this.

The service includes picking up the passenger at the meeting point in their station of origin, assistance transiting through the station, boarding the train and finding their seats. They will also be picked up at their destination station, helped to disembark and accompanied to the previously established place in the arrival station.

• When purchasing a ticket through the sales channels established by the train operators.
• After purchasing a ticket and before making the trip, via the telephone numbers and channels set up by the train operators.
• Directly at some stations with a permanent service, if it was not requested at the time of purchase, and at least 30 minutes before the departure of the train. At stations with scheduled service, assistance must be requested through the operator at least 12 hours before the departure of the train.
• Requests for assistance for international trips to European countries that are part of the International Union of Railways (UIC) must be made at least 48 hours prior to the departure of the train at the station of origin, by emailing oca.asistenciapmr@adif.es or by calling 917744040 between 6:00 am and midnight.

Universal accessibility is one of the basic lines of action in the provision of rail services. As such, station improvement and modernisation plans contribute to meeting Adif's goal of making railway infrastructures and facilities an increasingly valuable space for citizens, generating welfare, progress and social cohesion.

The station modernization plans are developed according to four main lines of action:

1.       Rehabilitation and modernization of traveler buildings

2.       Improved accessibility

3.       Increased security

4.       Environmental actions