Accessibility in passenger stations

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To facilitate transit through our stations for all passengers in general and, above all, for those with disabilities or reduced mobility, there is a wide range of measures and services aimed at achieving universal accessibility to our stations and the rail services provided there.

Acerca Service

Acerca Service

This is an Attention and Assistance service for passengers with disabilities or reduced mobility that Adif makes available to railway customers. It is a personalised service that guides, informs and facilitates passenger access and transit through stations, as well as assistance when boarding and disembarking trains.

Oficina Central de Asistencia

More comfortable, more accessible and more modern stations

Universal accessibility is one of the basic areas of action in the provision of railway services. As such, station improvement and modernisation plans contribute to meeting Adif's goal of making railway infrastructures and facilities an increasingly valuable space for citizens, generating welfare, progress and social cohesion.

Station modernisation plans are developed according to four main areas of action:

1.       Refurbishment and modernisation of passenger buildings

2.       Improved accessibility

3.       Increased safety

4.       Environmental action

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Proximity stripes and yellow strips on the platform edge
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Improved access and environments
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Non-slip rubber walkways between platforms
Accessible car parks
ramps and lifts on platforms
solar-powered lighting
Adif information and customer service centre

91 243 23 43

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